Your customer passed away yesterday and the family is grieving. Yet, in the midst of remembering and honoring a life, the legal and compliance clock is ticking. In most states, checks can be paid for 10 days after the date of death. When your deposit customer dies, many issues and questions arise. Who can have information on the account? Who owns the account? Who has access to the account? What happens with powers-of-attorney and authorized signers on an account? Can the spouse of the sole proprietor continue to access the account? What about that last tax refund check? Is the account still insured? Can a check be written to a funeral home? What about the checks coming in to pay funeral expenses? Attend this webinar to find the answers to these questions and more.
Highlights
CE Awarded 2 hours CRCM (self-reporting)
Audience CSRs, branch administration, branch managers, tellers, trainers, compliance and anyone who handles customer accounts. This webinar is presented at the national level - state law is not addressed.
Speaker Deborah Crawford is the President of Gettechnical Inc, a firm, specializing in the education of financial institutions across the nation. Her 27+ years of experience began at Hibernia National Bank in New Orleans. Debbie specializes in the education of financial institution employees and officers in the area of deposit account laws, new account documentation, insurance, compliance regulations and IRAs.
Previously recorded on October 28, 2015
MBA Member Price: $275
On-Demand Price: $295
What is a Webinar? A webinar is an online seminar featuring audio, PowerPoint and other interactive features. The program may be viewed on most devices. No special hardware is needed; however, speakers or headphones are required. The program consists of 105 minutes of instruction and 15 minutes live Q&A. Each Live Webinar registration provides one connection to the webinar, materials and access to the On-Demand Webinar for 30 days. You may have unlimited listeners on your connection.
An On-Demand Webinar is a webinar that has been recorded and can be viewed at your convenience (24/7). Anyone at your branch may access the program online using the login. With an On-Demand Webinar, you have 6 months unlimited access to the program from the date of purchase (access to the live webinar is not included).