What do you remember about the service you receive in the places where you do business? If you’re like most people, the answer is simple: very little. Customers expect to have their needs met. Who would do business where satisfaction is not the norm? However, if you want customers remembering and talking about what it’s like to do business with your institution satisfactory is not enough.
Designed for banks serious about taking customer service up a notch, we’ll help you raise the bar when it comes to getting employees revved up to deliver value and create an amazing experience for your customers. Learn how to wow your customers with genuine interest and care while providing a meaningful, memorable experience each and every time.
Highlights
CE Awarded 2 hours CPE (self-reporting)
Audience Frontline staff, teller supervisors, tellers, call center, customer service representatives and branch managers.
Speaker Janice Branch is a Senior Training Consultant for InterAction Training. She is a Certified Bank Training Professional and has all the right stuff to wow her participants. Janice is the go-to person when it comes to teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization.
MBA Member Price: $275
On-Demand Price: $295
What is a Webinar? A webinar is an online seminar featuring audio, PowerPoint and other interactive features. The program may be viewed on most devices. No special hardware is needed; however, speakers or headphones are required. The program consists of 105 minutes of instruction and 15 minutes live Q&A. Each Live Webinar registration provides one connection to the webinar, materials and access to the On-Demand Webinar for 30 days. You may have unlimited listeners on your connection.
An On-Demand Webinar is a webinar that has been recorded and can be viewed at your convenience (24/7). Anyone at your branch may access the program online using the login. With an On-Demand Webinar, you have 6 months unlimited access to the program from the date of purchase (access to the live webinar is not included).